NetGuruPhone offers substantial savings off your long distance and international calls. There are no hidden charges or fees! Our convenient and affordable service is perfect for consumers who want to budget their phone bills monthly with the ease of on-line purchasing. There is no actual physical card. All you need is a PIN and you are ready to dial and save!

What is a PIN?

Your PIN is your Personal Identification Number. It allows our computer to recognize your account when using our services. Your PIN must be entered in order to place calls.

When will my NetGuruPhone calling card expire?

Your PIN will be valid for 12 months after your first usage or from the date of your last recharge. As long as you continue to recharge your account, your PIN and account will remain active.

Do I need to switch my long distance carrier to NetGuruPhone?

No, you do not need to cancel or switch your present Long Distance Carrier. NetGuruPhone offers pre-paid long distance service that enables our customers to save enormously on long distance calls while avoiding any monthly, connection, and service fees. You may use NetGuruPhone service in conjunction with your normal Long Distance Carrier.

Can I call 500, 700, 800 or 900 numbers using NetGuruPhone services?

NetGuruPhone services can be used to place the following types of calls: domestic long distance, and out-bound international calls from the Continental U.S. It cannot be used to place calls to 500, 700, 800, 900 numbers; or any special service, toll-free, and directory assistance calls.

Will my account be charged for unanswered calls?

No, your account will not be charged for calls that are unanswered. If your destination number has an answering device or voicemail service, the call might incur a charge to your account.

Why should I use the local access number?

By using our local access number to initiate your calls, you will benefit from an even lower than our already super low rates. For a local access number in your area, go back to the homepage and click on Access Number Search.

Account Management

When you sign-up with NetGuruPhone, you will be prompted to create a username and password. By logging into your account from our home page with your username and password, you will be able to change both your personal information and password, as well as view your account history. Account usage is deducted directly from your account balance.

What if I lose my PIN?

If you happen to forget your PIN number, there are two things that you can do:

1. Login to your account with your username and password from our homepage. Once in your "My Account" page, information regarding your account will be listed including your PIN number.
2. If you forgot your username and password, click on "Forgot your password," or write to us at mailto:sales@netguruphone.com. Verification of your full name, home telephone number, and home address is necessary in order to disclose confidential information.

Out of minutes? Our operators will recharge your card. Simply call 1-800-801-5570 and add minutes immediately! You may also fax in your payment to 818- by providing your username, password, contact, and credit card information.

What will happen if my account runs out of balance in the middle of a call?

You will hear a warning system prompt when you have one minute remaining in your account. Please try to finish your conversation immediately. Your call will be automatically cut-off when your balance reaches zero. To prevent this, please make sure you have more than enough balance before you place a call.

How are my calls calculated and billed?

Calls are calculated based on 1-minute increments. Any fraction of a minute will be rounded up to the next full minute. All minutes used are deducted according to each country rate from your account balance Note: Calling to mobile phones may result in a higher rate.

Payphone Surcharge

FCC regulations require payphone operators to implement a surcharge for pre-paid calling card users. The payphone will send a signal to our computer system informing the computer to charge for the connection. Some university dormitories and hotels are also sending the same signal to our computer system, which then implements a surcharge upon connection. Payphone surcharge is $0.55 per call.

Security and Privacy

NetGuruPhone has taken steps to ensure that your credit card or other sensitive information is never sent unprotected over the Internet. Through the use of a security protocol known as Secure Socket Layers (SSL), we encrypt your order information prior to transmission over the Internet so it cannot be read in transit. This works to keep your Internet transactions private and secure. Your name, address, and credit card numbers - or anything else about your order - cannot be read by anyone else as the information travels from your computer to ours.

It is our company policy to protect the privacy of our customers in our business operations. NetGuruPhone has the responsibility to protect the confidentiality of the content of any information transmitted over the NetGuruPhone network and safeguard the use of information that customer may reasonably expect us to keep private.

Customer Satisfaction Policy

NetGuruPhone is as committed to excellence in customer service as it is to quality communications. We have Customer Service Representatives who are trained in and dedicated to the job of understanding and meeting your communication needs.

With millions of calls being made on our network on an average business day, we're always hard at work making sure that all your calls go through. Whether you need help making calls, finding the right product and service for you, getting answers to your questions or answering questions about your account, our Customer Service Representatives are here to help you.